More customer FAQs…
The best FAQ lists are the ones where the list is created by actual questions customers submit to the site. It's easy to tell when the website has generated the list on their own. Their questions will always be ones like...
"How can I get more information on purchasing a product from your website?"
or
"How much does it cost to become a lifetime member?"
or
"Where's the link to the premium services page?"
or
"What credit cards to you accept?"
...and all the links arrive at a place where the customer has to pay something.
LetterRep tries not to overly promote purchasing on the site, but even we have to include a few instructional Q&As. Please accept our apologies.
In any case, here are some recent questions from visitors and members that are often asked and we thought might clear up some common misunderstandings.
Q: "I don't know my account and password. I already made payment for letter writing. Please tell me how I get my username and password for account access."
A: It is not possible for someone to register without getting a username and password. Upon submitting the requested information which includes your email address, you will be emailed your account information.
If you do not see an email with your account information in your Inbox, check your Junk or Spam folders to ensure our message did not get misrouted to one of these locations.
The only other possibility could be that the email address was entered incorrectly. In this case, an email would get generated but sent to a faulty address. If you think this could be the problem, send us an email at admin [at] letterrep.com.
Q: "I would like to request a letter to complain about a rude manager, but i(sic) dont wana(sic) loose my money, unless i(sic) have proof that you are genuine because i(sic) have lost lots of money on fake websites."
A: Okay...the best proof we can give of LetterRep's legitimacy is a WHOIS search that shows we've been in business for a while. Here are the WHOIS results for LetterRep.com showing our original registration date of Apr-25-2001.
Here's the most important information from the report:
Q: "I forgot to save my account name and password, how do i get it?"
A: This one is surprising to me, so I want to make sure it's understood. Almost all legitimate websites have some means of requesting a forgotten password. LetterRep is no exception. Here's the link to request a forgotten password.
Q: "Hi, I requested a letter last year, and I really liked one of the writers responses. So I want to submit another custom letter request, and also to communicate with the same writer to write for me this letter, how can I do that? Thanks"
A: This is a terrific question.
If you accepted a letter from any writer, you can retrieve that letter in several places in your account, like your logged-in homepage or at the 'My Letters' link in the left menu. Below your letter on the homepage, you will see a section entitled 'My Writers.' From here you can click the 'Contact this writer to have a letter custom-written.' This option uses an internal site message board where customers and writers can track the details of a letter to be written and easily submit the details to purchase.
NOTE: Some of the features mentioned here will change in the upcoming release.
To get view more FAQs or to ask a question, visit LetterRep.com's FAQs page.
As always, if you have any questions, please submit a comment or contact the site at admin [at] letterrep.com.
Customer FAQ
Q: When I submit a request for a custom letter how many writers can I expect to respond to my request?
A: This is a really good question. Unfortunately, there is not clear answer.
The way the system works is that a customer with a particular need submits a request with the details of their situation. Those 'situations' determine the number of writers because the writers with similar experience are the ones who typically submit letters in response.
Some situations are so common that several writers share the customer's experience and lots of writers submit letters; like, in the case of a recommendation letter for college or for a job. Nearly every one of our writers is college-educated and all have held a job at one time or another.
Other situations are more specialized, for example, one customer needed a letter to re-apply to nursing school after dropping out to have a baby. Off the bat, 1/2 of LetterRep's writers, the males, don't have the experience of having a baby. That doesn't mean they can't or won't submit letters in response. It just means that they will be competing with all those female writers who do have that same or similar experience. Then, the group gets narrowed down even more when those writers who are not nurses, never applied to nursing school or who never had a baby realize their chances of having a letter chosen by the customer are less than for those writers who exactly fit the bill.
LetterRep is crowdsourcing. Out of our 3500 writers, we typically have someone, or several, who have some amount of experience in whichever of life's situations customers may find themselves. It is these writers who can best serve you. Once you get a letter or two or three choose the one that best suits you. Then, use the free option to contact the writer and continue working with that writer until your needs are met.
Getting exactly what you need the first time happens; but, perfection comes through interaction with the writers.
We're glad to help.
LetterRep.com
Blog Post – Customer FAQs
If you're a website owner or manager, then you'll be able to sympathize with this...if not, then here's few words of wisdom.
Visitors do not read the FAQs! (At least, not all visitors.)
Very few FAQs are actually thought up by the site...in the best cases, as with LetterRep.com, when a visitor submits a really good question we post it to the FAQs page so other visitors with the same question can read it and see our answer. The problem is that visitors don't always read to the questions that match their own.
In the visitors' defense, with a site like LetterRep.com which has been around nearly 10 years, lots of really good questions have been asked and there are lots of questions to read.
Anyway, in hopes that we will reach lots more people, we're going to start posting some questions, anonymously, to this blog.
Please let us know your thoughts.
Rob
Welcome to LetterRep’s Blog – Top 10 Letter Categories for December ’09
Dear members,
Welcome to LetterRep.com's blog. This is our inaugural post, although we have had a blog for our writers for over a year now.
This blog is intended to announce free letters and causes for which our writers are posting free letters, news about LetteRep.com, some how-to's and some news you may find useful and interesting.
Also, please note that the emails we send to you have an 'opt-out' link. We hope if you do use the opt-out link you will consider clicking the RSS feed icon on any of the LetterRep site pages and subscribing to our feed.
To get things started, below is our first list that we hope you will find useful.
Our stats, provided by Google Analytics, indicate that during the period of time ranging from November 20th to December 20th 2009, returning members landed on the following category pages in descending order more than any other pages. We're providing this list to assist you in reaching those pages quicker and easier.
Thank You Letters
Sample Thank You Letters
Apology Letters
Christmas Letters
Sample Complaint Letters
Farewell Letters
Appreciation Letters
Holiday Letters
Warning Letters
Authorization Letters
Obviously, categories like 'Christmas Letters' and 'Holiday Letters' are not mainstays of the site. When next month's Top 10 gets listed, these will most likely drop off.
Ok...hope this helps. Please let us know if you have any questions.
~Rob
LetterRep.com
