Frequently Asked Questions

1) Are all letters to be written in template form, or can letters be written to fit the requestors particular situation? 2) How do I unsubscribe from the messages to writers? 3) How long before my earned money will be sent to my paypal account? 4) How do i report my earnings to the IRS? 5) Hello. Where is the "Our Blog" link in the writer side? 6) If a complaint letter is requested and the requester has specific information to be put into the body of the letter, the whole circumstance of what happened including names, do I fill in the specific information including the names instead of using brackets, [name], since the letter is specifically for this requester? 7) What username and password do I use? 8) I have signed up, but changed my mind. How do I remove my name and information from your system? 9) If you do not make any money is there anything sent to you? Do you get charged for not having anything sold that month? 10) Do you tell the writers when the customer requests a refund? 11) Where is my affiliate link? 12) I wrote specifically in response to a request. The letter is posted now as live. When will I know if my letter is selected? 13) I CAN'T LOGIN AND I JUST RECENTLY JOINED. 14) How much can I make writing professional letters? 15) Regarding the 30 day payment window, is it a rolling pay day, i.e., will 5 accepted letters over 5 continous days will yield 5 straight paydays in 30 days? Thanks 16) I want to get paid for my writing skills.  How can LetterRep help me? 17) I have a PayPal account. What information do I provide LetterRep when registering? 18) Are authors notified every time a letter of theirs is purchased, and which letter, so they can keep track of sales and which letters are successful? 19) In "my work report" there is a line item "number of clicks," which, when I click into it only lists my letters, but does not tell me how many clicks each letter attracted. I have sold two letters, so I should have at least a click on each of those, right? Please advse. 20) When is payment rendered? Is it on a quarterly basis or once you reach a certain payment threshhold? Thanks. 21) Do you charge money from writers for giving the work opportunity? 22) I wish to know more about your nature of letter writing for LetterRep, and I would like to know can we have our payments by Cheques instead of depositing it in our Paypal account. 23) Can non-U.S. writers use PayPal? 24) I'm getting warnings about my Internet Explorer browser being old.  What's this about? 25) What happens to the letters I upload in response to requests that are not purchased by the requestor? 26) How can I know which letters to write and upload? 27) I lost my account name and password....what should I do? 28) What are 'Unanswered Requests?' 29) Is it okay if I try to get people, other than the letter requestor, to buy my letters? 30) How do you keep track of how much money I am owed? 31) What happens if a requestor joins the site or buys my letter and then demands their money back? 32) How do I get paid? 33) How does the 'Letter Writing for Money' process work? 34) Is there a way to earn money by suggesting custom letters written by other writers to requestors? 35) How long does the letter approval process take?

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1) Are all letters to be written in template form, or can letters be written to fit the requestors particular situation?

All letters should be written as templates. It is understandable that some letters are very personal and will likely never be used as templates for anyone else's circumstances, but due to the legal risk of exposing the customer's personal information it is still best to remove all the proper names, dates, amounts, weights, locations, etc.

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2) How do I unsubscribe from the messages to writers?

To unsubscribe to the writer's side messages, follow this process... 1) Login to your writer's account using your username and password. (Be sure to login to the Writer's side: http://www.letterrep.com/Writer/writer_index.php) 2) After successfully logging in, click the link in the left menu entitled 'Member Profile.' 3) When the Member Profile page loads, scroll to the bottom and click the check boxes to turn on or turn off the Prepaid Request messages, the blog messages or both.

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3) How long before my earned money will be sent to my paypal account?

30 days from the date of the sale.

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4) How do i report my earnings to the IRS?

Your LetterRep.com earnings are reported as an independent form of income through Self-employment. You are not a employee of LetterRep.com nor are you a 1099-R contractor.

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5) Hello. Where is the "Our Blog" link in the writer side?

At the bottom of the left menu on all pages. Or, click here: http://www.letterrep.com/blog.

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6) If a complaint letter is requested and the requester has specific information to be put into the body of the letter, the whole circumstance of what happened including names, do I fill in the specific information including the names instead of using brackets, [name], since the letter is specifically for this requester?

All letters should be submitted as templates.

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7) What username and password do I use?

Upon registering as a writer, you will receive your username and password.

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8) I have signed up, but changed my mind. How do I remove my name and information from your system?

If you have not yet submitted any letters, simply use the 'Contact User' link to send us an email with your firstname, lastname and email address: http://www.letterrep.com/Writer/writer_contactus.php If you have submitted letters, please read the Terms of Service, http://www.letterrep.com/Writer/writer_terms_service.php, and send us an email confirming you have read it. Again, please send your firstname, lastname and email address.

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9) If you do not make any money is there anything sent to you? Do you get charged for not having anything sold that month?

You only receive purchase notification messages when your letters are purchased or rejected. There is no charge for not selling during any time period. Your letters may stay on LetterRep.com indefinitely.

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10) Do you tell the writers when the customer requests a refund?

Yes...when a customer requests a refund within the 30-day period, we manually change the report status from 'Pending' to 'Rejected.' Likewise, when a purchase reaches the 30-day period and payment is rendered, we manually change the report status from 'Pending' to 'Paid.

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11) Where is my affiliate link?

LetterRep doesn't really have an affiliate program...yet. The closest thing on the site is a link for each of your letters that can be posted on the Internet to lead customers directly to a purchase page for the chosen letter. To reach this link, follow this process... 1) Login to your writer's account (be sure to go to the writer's side to login); 2) After successfully logging in, click the link in the left menu entitled 'My Live Works;' 3) When the 'Live Works' page loads, a table showing your letters will appear. Look in the 'Action' column for a link entitled 'Link.' Click it. 4) The following page will show a link corresponding to the chosen letter. NOTE: At the time of this writing, the link does not contain 'http://' at the beginning. You will need to put this in. Paste these links on the Internet to lead customers directly to your letters.

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12) I wrote specifically in response to a request. The letter is posted now as live. When will I know if my letter is selected?

For prepaid requests, when your letter is made 'Live' an email is sent to the customer containing a link for the customer to click and review your letter in full. The customer may enter their retrieval code to accept your letter, if they feel it suits their needs. Upon accepting your letter, you will be notified via email. For non-prepaid requests, when you submit a letter in response to a request, an email is sent to the customer announcing that a letter has been posted in response to their request. This email also contains a link, however, upon clicking the link the customer is returned to a purchase page. In order for the customer to review your letter in full, they must first register on the site. NOTE: The only description non-prepaid customers have of the content of the letters writers compose are the 'Signup Page Display Content' bullets that appear on the purchase page. If you enter little or no information in these blocks you are seriously limiting the customers ability to assess the content of your letter or for future customers who may be interested in your letters for the same. Read this writer's blog article for more on the subject: http://www.letterrep.com/blog/?p=13

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13) I CAN'T LOGIN AND I JUST RECENTLY JOINED.

Be sure to try logging in on the writer's side: http://www.letterrep.com/Writer/writer_index.php

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14) How much can I make writing professional letters?

In 2007, LetterRep.com's highest earning writer earned over 2800USD.

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15) Regarding the 30 day payment window, is it a rolling pay day, i.e., will 5 accepted letters over 5 continous days will yield 5 straight paydays in 30 days? Thanks

You're exactly right. Thirty days from the first sale you will receive your first payment and so on, thirty days from each sale.

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16) I want to get paid for my writing skills.  How can LetterRep help me?

LetterRep.com puts writers in touch with those who need something written.  Each week, we get hundreds of requests from people who are searching for something they need written.  Writers can view these requests and upload works in response.  Writers can also upload works of their own, not in response to a request.

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17) I have a PayPal account. What information do I provide LetterRep when registering?

Enter the email address that PayPal uses as your account name.

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18) Are authors notified every time a letter of theirs is purchased, and which letter, so they can keep track of sales and which letters are successful?

Yes. Writers are notified when their letters sell.

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19) In "my work report" there is a line item "number of clicks," which, when I click into it only lists my letters, but does not tell me how many clicks each letter attracted. I have sold two letters, so I should have at least a click on each of those, right? Please advse.

Above the box to the right should be a link entitled, 'Total Report.'  Click it and your totals will be added._

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20) When is payment rendered? Is it on a quarterly basis or once you reach a certain payment threshhold? Thanks.

Payment is rendered 30 days after a letter is sold.  The reason for this is because requestors are given 30 days to evaluate their letters and the site and request a refund, if desired.  We are proud to say that LetterRep.com enjoys a less than 1% refund request rate.

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21) Do you charge money from writers for giving the work opportunity?

No...we pay writers $10.00 each time one of their works sells.

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22) I wish to know more about your nature of letter writing for LetterRep, and I would like to know can we have our payments by Cheques instead of depositing it in our Paypal account.

LetterRep.com no longer supports the check or Western Union options of payment. At the current time, PayPal.com is the only method used.

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23) Can non-U.S. writers use PayPal?

Yes, Pay Pal works in a number of non-US countries. For a complete list, as well as information on opening up an international account, see the Pay Pal international account info page. Please note that Pay Pal will charge a money conversion fee to convert the funds from US to your local currency.

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24) I'm getting warnings about my Internet Explorer browser being old.  What's this about?

You are running an old internet browser (Internet Explorer v5.x) in which Microsoft has found a number of bugs. These bugs will not only cause problems for you on some of the advanced features of LetterRep.com, but also exposes you to security risks on all sites on the Internet. Microsoft provides new and upgraded versions of its software for no charge via download from the Internet, or via CD for a nominal charge.  You are highly recommended to take advantage of all the latest bug fixes and security advances by downloading the free newest version of Internet Explorer.

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25) What happens to the letters I upload in response to requests that are not purchased by the requestor?

Those letters are included in our Custom Letter inventory.  In the future, when visitors come to the site and conduct searches, when your letter is a search result and found to meet their needs they can purchase your letter as if they had requested it.  The pricing remains the same.  You earn $10.00US if a new visitor joins for it and $10.00US if a current registered member purchases it.

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26) How can I know which letters to write and upload?

We get hundreds of requests each week for specific letters that visitors and registered members can't find on the site and we post these to our 'Current Requests' page.  Click 'Current Requests' link in the left menu to see a list of the last 5 days of requests.

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27) I lost my account name and password....what should I do?

LetterRep.com uses the email address members provide when they register as the account name.  If you know which email address you entered when registering, type that address into the 'Lost Password' feature and we'll send your password to that address.

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28) What are 'Unanswered Requests?'

'Unanswered Requests' are requests for which a purchase never resulted.  All requests for which visitors have not yet joined the site remain in the 'Unanswered Requests' sections. If you feel you have a letter that can satisfy the requestor's need, we encourage you to upload it to the site.

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29) Is it okay if I try to get people, other than the letter requestor, to buy my letters?

Sure.  This question has been asked so frequently that we've created a feature on the site to help. Login to your account and go to the 'My Live Works' page that lists all your current live works.  In the right menu, you will see a menu choice entitled 'Link.'  Click that menu choice and a window will appear containing the URL of the purchase page for your letter.  You can post this link on sites where the letter is very pertinent. Need to know the best places to put your links?  Try this... a) Forums/Blogs - if you write, for example, Collection Letters, search for forums or blogs that discuss how businesses can go about collecting from delinquent account holders.  Join the discussion, establish yourself as the authority on how to write these letters and offer yours as a resource.  If you write Letters of Recommendation, search for forums or blogs that discuss human resources or job searching and do the same.  For just about any category of letters there's a forum or blog out there discussing the subject. b) Write Articles - go to websites such as EzineArticles.com or GoArticles.com and submit articles on the subject surrounding the letters you've written.  For example, if you can write Letters of Condolence, knowing how difficult it is to write this type of letter, submit an article that includes the link to your letter about the difficulty finding the right words. c) Establish Link Exchanges - setup a link exchange with a site that will link back to your letter.  Then, notify us with your partner's link information and we'll add them to the LetterRep.com Links page.  Please understand that LetterRep.com reserves the right to establish links to all other sites and will not link to any sites that involve pornography, hate, terrorism, etc. d) Pay-Per-Click Advertising - develop a pay-per-click advertising campaign with Google Adwords, Yahoo/Overture, etc., and drive traffic directly to your page. There are probably dozens of other opportunities to market your letters that we're not mentioning here.  If you know of one, please let us know so we can update this FAQ.

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30) How do you keep track of how much money I am owed?

Your letters have a special tracking code that distinguishes them from other letters on the site.  When a requestor receives the email from us stating that a writer has uploaded a letter in response to their request, the link in that message will contain that code.  When the visitor clicks that link, comes to your letter and joins, you get paid.

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31) What happens if a requestor joins the site or buys my letter and then demands their money back?

New visitors and registered members are given 30 days after their registration or purchase, respectively, to request a refund.  If any refunds are requested within this 30 day period, they are honored. As much as we would like to say that there is something that can be done, we can't.  We feel that it is ethically responsible to offer some sort of guarantee on our product in order to give compensation to those who are unsatisfied with their purchase; unfortunately, that offer sometimes attracts those who are in search of 'Something for Nothing.'  We are proud to say that we get less than one percent who request their money back.  We encourage writers to write the best letters they possibly can in order to provide customers the quality that will satisfy them enough to come back for more letters...not for a refund.

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32) How do I get paid?

During the registration process you will be required to submit the email address you have associated with your PayPal.com account. ONLY PAYPAL.COM WILL BE ACCEPTED AS A PAYMENT METHOD...AT THE TIME BEING!

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33) How does the 'Letter Writing for Money' process work?

It's Simple!!  Here's how it works... 1)  New visitors and current members look through the available letters on the site.  If they don't see the letter they want, then they submit a request for a letter; 2)  Those requests are posted to the 'Current Requests' page; 3)  Writers, like you, read the letter requests and login to the Writer's section where they can click on the letter request and get taken to the editing page showing the request and the fields necessary to submit a letter response to the site; 4)  Writers then submit their work for approval or save their work as a draft to come back to later; 5)  After works are approved and 'Made Live,' usually within 6 to 12 hours, an email, stating that a new response to the request has been added to the site, is automatically sent to the requestor's email address.  The email contains a link leading directly to your letter's purchase page. 6)  The requestor clicks the link in the email, goes to the letter purchase page and when they purchase, you get $10.00US for letters, $10.00US for press releases and $10.00US for speeches also... when visitors come to the site and look for specific written works, if the one that is found and purchased is yours, you earn $10.00US for letters, $10.00US for press releases and $10.00US for speeches.

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34) Is there a way to earn money by suggesting custom letters written by other writers to requestors?

No.  However, you can suggest your own custom letters or letters from the general inventory of the site.  After logging in, click on the 'Current Requests' link.  A dropdown menu will appear containing titles of all letters in the General Inventory and the custom YOU wrote and submitted.  Choose the title and send it to the requestor.  You earn $5.00US if they choose a letter from the General Inventory and $10.00US if they choose one of yours.

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35) How long does the letter approval process take?

The approval process normally takes 6 to 12 hours, but even we have to sleep.  We promise to have all responses posted as Live or Problem works within 24 hours.

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